Pack Day Operations

Pack Day Workflow

1. Calculate PCM requirements for today's orders

2. View pack queue and select first order

3. Scan batch QR codes (may require multiple scans for split orders)

4. Pack order with correct quantities from each batch

5. Record dispatch in Fulfillment tab

Step 1: Calculate PCM Requirements

This will fetch weather forecasts and calculate the correct number of PCM packs for each order.

📋 Today's Pack Queue

Click "Refresh Queue" to load orders ready for packing

Step 2: Scan Batch QR Codes

Scan the QR code on each batch. For split orders, you'll need to scan multiple batches.

⏳ Select an order to begin scanning Choose an order from the pack queue above

Fulfillment (SOP 0Y)

Pack Day Export

Export all eligible orders as a CSV pick list. Orders must be PAID, allocated, and matched to a RELEASED batch.

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Dispatch Recording

Record dispatches for packed orders. Batch submissions create CSV files processed by automation.

Add Dispatch to Batch

Current Batch (0 dispatches)

Check Recent Orders

Batch Creation (SOP 01)

Batch Registration

Register new production batches. All batches start in QA_HOLD status (partner: SELF-MANUFACTURE).

Create New Batch

Batch code will be auto-generated in format: PR-YYMMDD-NNN

Recent Batches

Inventory Management (SOP-09)

Inventory Control

View current stock levels, make manual adjustments for damaged goods or miscounts, and review adjustment history.

📊 Current Inventory

Click "Refresh Inventory" to load current stock levels

✏️ Manual Inventory Adjustment

Use this form to correct inventory for damaged goods, miscounts, returns, or found stock.

Examples: -12 (remove 12kg damaged goods), +8 (add 8kg found stock)

📋 Recent Adjustments

Click "Refresh Log" to view recent manual adjustments

Support Workstation

Customer Search

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Resolved Today
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📬
Select a ticket to respond
Choose from the queue on the left

Live Chat Monitor

Chat Escalations & Analytics

Monitor live chat sessions, review escalated conversations, and track chat performance metrics.

Sessions Today
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Escalations Today
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⚠️ Pending Escalations

Click "Refresh" to load escalations

💬 Recent Chat Sessions

Sessions will load when tab is opened

Testimonials

Testimonial Workflow

1. Flag positive customer feedback from Support Workstation

2. Review and edit the proposed quote

3. Send permission request email

4. Approve once customer confirms (or manually if reply is ambiguous)

Click "Refresh" to load testimonials queue

Cost Tracking

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Market Intelligence

Thesis validation and content operations — not a database viewer.

Is our thesis holding?

Three burdens stop raw becoming a default: complexity, safety, identity. Protocol Raw removes all three.

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Competitor dossiers

Select a competitor to view their dossier.

Copy bank

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Content engine

Auto-generated content suggestions from topic patterns (relevance ≥ 0.5).

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Explorer

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Seed deck evidence

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