Pack Day Operations
1. Calculate PCM requirements for today's orders
2. View pack queue and select first order
3. Scan batch QR codes (may require multiple scans for split orders)
4. Pack order with correct quantities from each batch
5. Record dispatch in Fulfillment tab
Step 1: Calculate PCM Requirements
This will fetch weather forecasts and calculate the correct number of PCM packs for each order.
📋 Today's Pack Queue
Click "Refresh Queue" to load orders ready for packing
🎯 Currently Packing
No order selected
Step 2: Scan Batch QR Codes
Scan the QR code on each batch. For split orders, you'll need to scan multiple batches.
Fulfillment (SOP 0Y)
Record dispatches for packed orders. Batch submissions create CSV files processed by automation.
Add Dispatch to Batch
Current Batch (0 dispatches)
Check Recent Orders
Batch Creation (SOP 01)
Register new batches from co-packer. All batches start in QA_HOLD status.
Create New Batch
Batch code will be auto-generated in format: PR-YYMMDD-NNN
Recent Batches
Inventory Management (SOP-09)
View current stock levels, make manual adjustments for damaged goods or miscounts, and review adjustment history.
📊 Current Inventory
Click "Refresh Inventory" to load current stock levels
✏️ Manual Inventory Adjustment
Use this form to correct inventory for damaged goods, miscounts, returns, or found stock.
Examples: -12 (remove 12kg damaged goods), +8 (add 8kg found stock)
📋 Recent Adjustments
Click "Refresh Log" to view recent manual adjustments
Support Workstation
Live Chat Monitor
Monitor live chat sessions, review escalated conversations, and track chat performance metrics.
⚠️ Pending Escalations
Click "Refresh" to load escalations
💬 Recent Chat Sessions
Sessions will load when tab is opened